FAQ

Frequently Asked Questions

Answers about acceptance, prices, documents, time, purchasing, and tracking.

Shipping and service questions

What is needed for a quote?

Origin, destination, description, quantity, weight, dimensions, packages, value, ready date, and method.

Can I ship without a full container?

Yes, partial cargo may be available.

Can you purchase goods?

Purchasing support can include sourcing, supplier communication, collection, and shipping.

Can you collect purchased goods?

Pickup or warehouse receiving may be arranged.

How is price calculated?

Weight, volume, route, method, cargo, handling, customs, and delivery.

How long does it take?

Depends on route, schedule, method, customs, and conditions.

Are all goods accepted?

No; customs, carrier, trade, and safety rules apply.

How do I track?

Use the tracking number and registered phone.